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AT&T Assessment Tests & Hiring Process Preparation – 2022 Interview Process

What Is AT&T?

AT&T is a media company that services customers around the globe, including major businesses. Their services include technology, entertainment, and advertising. They are a leading internet provider, supplying much of the United States and Mexico with quality wireless connectivity. They are also the force behind WarnerMedia, a prime entertainment company.

AT&T has multiple career opportunities for recent graduates and for those seeking a fulfilling career change. Their employment options include positions in:

  • Technology and research
  • Content and entertainment
  • Administration
  • Government support
  • Call center
  • Retail
  • Sales
  • Technology

To learn more about the different positions available, go to the AT&T website, input your location and select the area you are interested in.

AT&T offers countless benefits and perks to their employees. These include:

  • PTO
  • Tuition assistance
  • Quality health insurance
  • Training programs
  • A retirement plan
  • Discounted rates for AT&T services


What Is AT&T’s Hiring Process?

In order to ensure that all their employees are dedicated and efficient, AT&T has a thorough recruitment process. The process may take up to six weeks and will primarily be conducted online. You will be able to check the status of your application on the AT&T official website at any point throughout the recruitment proceedings.

  • Fill out an online application on AT&T’s website
  • Take the required assessments
  • Participate in an interview
  • Receive a preliminary offer of employment
  • Submit to mandatory drug and background screenings



You will be asked to participate in an in-person interview, online video interview, or phone interview. Aside from the initial interview, AT&T will likely conduct one or more follow-up interviews. Regardless of the type of interview you will need to participate in, there are certain steps you can take to ensure that you impart a great impression. The following list includes some tips to facilitate a smooth and hassle-free interview process.

  • Attire should be professional, not extravagant or casual.
  • To avoid sending mixed signals, your body language should convey interest and confidence. Be sure to avoid a bored, slumped posture, or an insecure, weak handshake.
  • Prepare a few examples of your previous work history that demonstrate your fine character and work ethic.
  • Keep a mental list of your skills and experience. Be ready to enumerate them to the interviewer.
  • Prepare a well-crafted response to the query “why should we hire you”. Make sure your answer is compelling and comprehensive.
  • Ask some smart, insightful questions of your own to demonstrate your interest in the job.


AT&T Assessment Tests and Preparation

The purpose of the assessment tests is to evaluate your skills, strength, and personality. This will allow AT&T to make a well-informed hiring decision. AT&T’s assessment tests are either conducted online, over the phone, or at an assessment center. The specific assessment tests that you will be required to complete will vary based on the particular job you are applying for. These are the most common assessment tests that AT&T administers:

  • Customer Service Assessment Test
    The CSA is administered in an assessment center at a location near you. It is given to applicants for customer service, sales, and collections positions. The test is designed to evaluate and assess your ability in those specific areas. It will also detect your affinity for the tasks involved in the given position, as well as your competence with problem solving and comprehending customer needs.
    There will be three types of questions. You will be asked about your previous behavior, for example, how you dealt with conflict in the past. You will also be given hypothetical situations and tasked with arriving at reasonable, effective solutions. Lastly, you will be asked to participate in role play, by acting as a customer service employee.
    To prepare adequately, it is a good idea to review the practice questions that AT&T provides. It is also wise to give some thought to your previous experience and background so that you are prepared to offer insightful information about your personal history. Most importantly, remember to listen carefully to the questions and rethink your answers before blurting them out. Remember to answer the question clearly without getting bogged down by insignificant details.
  • Oral Proficiency Interview
    This test is intended to evaluate your language skills, namely, how well you understand and speak a given language. The test will be conducted over the phone, and will take about 20 to 40 minutes. You will be asked generic questions about a variety of topics, including your interests and background. If the given language is not your native tongue, you may want to take some language courses to polish your verbiage and increase your fluency.
  • Microsoft Skills Test
    This is a timed, 30-minute test that is designed to evaluate your software skills. On the Excel skills test you will be tested on your familiarity with excel and your ability to perform tasks and functions using Microsoft Excel. In particular, the test will assess your ability to create and save files, format and edit documents, perform basic functions, and print within excel. The entire test consists of 30 questions. To prepare for this test, familiarize yourself with Microsoft excel and make sure you know the ins and outs of the software. You will also be tested on your Microsoft Word skills (WST). You will need to demonstrate your ability to navigate Microsoft Word effectively and efficiently.
  • Behavioral Event Interview
    This is a face to face oral test regarding your past behavior. The questions will target specific areas that demonstrate certain skills and abilities. Most of the questions will ask for examples of your past actions in various settings and situations. To be sure that you answer each question clearly and completely, follow the STAR technique. Think about the particular Situation, the Task you needed to do, the Action(s) you took, and the Result.
  • Telephone Ability Battery Test
    This test assesses your attention to detail, reasoning skills, reading accuracy, and your capacity to follow directions. The test is comprised of four short, timed tests. You will be allotted a total of 32 minutes for the whole test. The first section addresses your detail perception. You will be asked to select the unidentical pair of terms from a list of identical phrases. The second section tests your ability to understand relationships between things. In this section you will need to select the answer that best portrays the relationship among specific things. The next section will assess your ability to heed instructions. You will be given written and verbal directions to follow. Lastly, in the reading accuracy section you will be required to select the most accurate meaning of a word from a particular phrase.


Final Advice

After you apply for a position at AT&T, they will inform you which assessment tests you will need to complete. Don’t fret! AT&T makes the assessment experience practically anxiety-free by providing you with extensive study guides on their website. You can wait until they inform you which tests you will need to take and then select the appropriate study guide. Alternatively, you can take a peek at the study guides even before applying, since they are conveniently organized by job category. Best of luck!