PetSmart Assessment Test, Hiring Process & Interviews Online Preparation – 2025

What Is PetSmart?

PetSmart is a pet superstore that sells pet products, services, and small animals. The company was founded in 1986 and is headquartered in Phoenix, Arizona. There are over 1,650 PetSmart locations across the U.S., Canada, and Puerto Rico, with more than 50,000 dedicated employees.

The company sells pet products and provides in-store training, grooming services, and animal medical treatment at some locations.

PetSmart also works to promote animal adoption. In addition to selling small animals in-store, they work with PetSmart Charities to promote adoptions for cats and dogs and have facilitated more than 10 million pet adoptions.

The company’s mission is to bring pet parents close to their pets to lead more fulfilled lives. They work towards this mission by embodying five company values:

• Learn New Tricks: At PetSmart, mistakes are a chance to learn, and every day is an opportunity to improve. The company promotes their employees’ curiosity, learning, and trying new things.
• Play to Win: Employees at PetSmart view each day as a competition to be won. They celebrate success and embrace challenges.
• Be Accountable to the Pack: Every employee at PetSmart plays a role in developing the business and finding solutions to problems. They all deliver on their commitments and take responsibility for their outcomes.
• Have a Passion for Pets and People: PetSmart is committed to helping pets live their happiest, healthiest lives and serving the needs of pet parents.
• Be United Together: PetSmart employees know they can accomplish great things by working together. That is why the company promotes diversity, belonging, and inclusiveness.

Working at PetSmart

There are several benefits to being a PetSmart employee, including:

• Inclusive work environment
• Retirement plan
• Pet insurance
• Medical insurance
• Wellness benefits
• Family growth support
• Tuition assistance
• Paid time off
• Paid parental leave
• Discounts
• Financial and emergency support

What Is the Recruitment Process at PetSmart?

Online Application

The PetSmart online application process is done on their website. There, you can find several open positions and decide which one would be right for you. Then you will fill out an application, answer questions about your background, experience, and relevant skills, and upload a recent resume.

ACT WorkKeys Assessment

To ensure candidates have the skills necessary for the job, applicants will take several online assessments to test their aptitudes and abilities. One of these tests is the ACT WorkKeys Assessment. This exam will test several fundamental and soft skills that are critical to success in the workplace. These include:

• Talent
• Fit
• Performance
• Applied technology
• Applied mathematics
• Learning for understanding
• Reading for information
• Locating information
• Teamwork
• Business writing

Sales Test

Because PetSmart makes money from product sales and services, employees must also have basic sales skills to be successful. This sales assessment will test skills such as managing hostile customers, knowledge of products and services, and initiative to make a sale. It will also assess your values and motivations to ensure they align with the company’s.

Customer Service Exam

In addition to sales, PetSmart employees must also have strong customer service skills. This assessment will measure characteristics such as patience, cooperativeness, and assertiveness. This will be a multiple-choice test with two components, a situational judgement test and a personality profiling assessment, to be discussed in further detail later in this article. Read more about customer service tedts.

Typing Test

PetSmart candidates will also likely take a typing test. Typing tests will assess how many words per minute you can type and your basic computer literacy. Since all systems at PetSmart stores run through computers, all employees need to be able to operate one efficiently.

Manager and Supervisor Assessments

If you apply for a manager or supervisor role, you will likely take a supervisor assessment. This will assess skills and behaviors specific to management, such as leadership skills, project management abilities, and communication abilities. You may also be tested on numerical, reading, and writing abilities.

Personality Test

All applicants should expect to take a personality assessment. This may come from the sales or customer service tests noted above or as a stand-alone assessment. This test will present several statements, and you must determine how much you agree or disagree with what is said.

There are no right or wrong answers to this assessment. However, PetSmart is looking for candidates who embody the company’s values and have strong leadership, sales, and customer service skills, so keep that in mind while testing.

Situational Judgement Test

Lastly, you may also take a situational judgement test (SJT). Again, this may be within another assessment or as a stand-alone exam. This test assesses your workplace behavior by asking you to respond to simulated scenarios similar to what you may experience during your PetSmart career.

More than one answer may seem correct, so you must answer honestly and keep the ideal PetSmart employee in mind when responding.

Phone Interview

Applicants who do well on the various exams will graduate to the interview portion of the pre-employment process. The first will be a 30-minute phone interview to verify your information and qualifications. The interviewer will ask about the information your application provides and confirm any qualifications required for the position.

They will also ask about your knowledge of PetSmart and why you want to work with the company, so be sure to do your research ahead of time to formulate a good answer.

Remember that this will serve as a screening step in the hiring process. You must do well in this initial interview to move on to the final interview. Therefore, preparing and presenting yourself confidently and professionally is crucial.

Face-to-Face Interview

The last stage of the recruitment process is the final face-to-face interview. At this point, the hiring team knows you are qualified for the position but wants to ensure that you are a cultural fit and that you would be able to perform the job functions.

The interviewer will ask questions about your past experiences and behavior-based questions to better understand how you work. For example, you may need to describe how you have handled stressful situations or overcame a challenge at work.

You will also want to come prepared with questions to ask the interviewer. Remember that you are interviewing them as much as they are interviewing you, and you want to ensure that the role aligns with your personal values, lifestyle, and career goals.

This interview is your last chance to make an impression on the hiring team and set yourself apart from other candidates. Be sure to use this time well and present yourself with confidence.

How to Prepare for the PetSmart Assessment?

While the interviews are essential to your success as a candidate, you must first do well on the PetSmart assessments. The hiring team uses the scores on these exams to compare candidates and decide who will move on to the interview process, so it is vital to do well on these exams.

The candidates that score highest on these exams are the ones that take time to prepare using online resources such as practice tests. Practice tests will provide sample questions and complete solutions to give you a better understanding of what to expect on the actual test.

Applicants who use this resource will build their confidence and gain tips and insight into how to do well on the tests, leading to a better score.