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United Airlines Aptitude Tests, SJT, Personality Assessments & Interview Process Preparation – 2022

Solving Aptitude Tests

What Is United Airlines?

United Airlines is a global airline company that is headquartered in Chicago, Illinois, but has global career opportunities. As one of the most recognizable airlines, United Airlines values keeping an excellent reputation so that it can maintain its customer base. United Airlines wants to connect people and unite the world, so employees should be willing to go above and beyond for customers and to be excellent at handling difficult situations. This company wants to inspire people and help their customers create lasting memories and do great things.

Examples of current open positions:

  • Food Services
  • Technical Operations
  • Network Operations
  • Aviation Safety
  • Corporate Security
  • Customer Contact Center
  • Ground Safety
  • Network Planning
  • Operations Analysis
  • Engineer

United Airlines’ subsidiaries: Air Wisconsin, CommutAir, GoJet Airlines, Mesa Airlines, Republic Airways, and SkyWest Airlines.


What Is United Airlines’ Hiring Process?

United Airlines has hundreds of applications to sort through, so it uses a basic process to find the best applicants as efficiently as it can. Familiarize yourself with this process to ensure you have the greatest odds of success. Show off the company’s values throughout the process to highlight your understanding of what makes for a great employee. The process can take a few weeks to a few months to complete.

Some of the company’s values are:

  • Fly right
  • Fly friendly
  • Fly Together
  • Fly above and beyond

Application Process

To begin, you will have to create an application on United Airlines’ career page. After browsing the jobs in the location you’re interest in and finding one that interests you, you can sign in or create an account to begin the form. From there, you will be prompted to add basic personal information and to add your resume/CV and cover letter. You will also be asked some job-specific questions. Review the job description to prepare for this stage in the process.

United Airlines Psychometric Tests

Aptitude exams help employers see if you have the right demeanor and traits for a job at United Airlines. Therefore, you must know as much as you can about what those assessments require so that you can have a better chance of moving onto the interview portion of the recruitment process. Learn about each test type you will have to take to achieve the highest scores you can. Aim to be at least in the top fifty percent of test-takers. The tests you must take will vary based on the position you want.

  • Personality Test
    United Airlines’ personality test shows employers how you would behave in certain scenarios by analyzing your traits. Be honest with this test and show your true self but you should emphasize the traits that best fit with United Airlines. There are no wrong answers but be strategic. United often uses the Hogan personality test.
  • Mechanical Test
    For jobs that require mechanical skills, you may be asked to take a test that examines your grasp on mechanical concepts. Study mechanical terms and know how to apply them to prepare for this test.
  • Situational Judgment Test (SJT)
    Situational judgment tests give you a series of realistic workplace scenarios. You will be asked to make decisions based on these scenarios and determine what options would best represent the values and goals of United Airlines. This is a fast-paced test that you must work through speedily to complete.
  • Written Test
    During the interview process, you may be asked to take a written test that will test you on a wide variety of basic skills and aptitudes you’d need to deal with customers and work at United Airlines. The make-up of this test will vary based on each job’s requirements.


You will start the interview process, most likely, with a phone screen. A recruiter will ask you about your interest in the job and may give you more information about the position. Review the info on your application before this interview. This interview should take around fifteen to thirty minutes.

Some positions will require a video interview, which will be pre-recorded.

If you do well on the phone interview, you will be asked to attend one or multiple in-person interviews, depending on the job. These interviews will be longer and more in-depth than the phone interview. You will be asked many behavioral questions to see how your experiences impact how you’d behave while working at United Airlines. You may also encounter situational questions. Further, you may have to interview in front of a multi-person panel.


How to Prepare for the United Airlines’ Assessments?

Assessment tests help United Airlines decide if you have the right knowledge and traits for a job at this company. If you want to do well, you should take online practice tests for each test you will have to take during the recruitment process. Online practice exams will help you go into the tests feeling confident in your abilities. Moreover, practice tests will help you know how to pace yourself when you take the real test. You should also be sure to allow enough time to take the test and find a quiet space that permits you to concentrate on finding good answers rather than focusing on the distractions nearby.


United Airlines Interview Questions & Tips

Extensive preparation for your interviews can set you apart from other applicants who do not prepare. If you do well on the first two stages of the recruitment process, United Airlines may put you through a few rounds of interviews. This company has large numbers of applicants for most positions and is quite selective with who it interviews. As a result, you must show what makes you unique and more fit to work at United Airlines than anyone else.

Some interview questions you may be asked are:

  • Describe a situation where you had to use judgment to make the appropriate decision during a project.
  • Tell us about an occasion when you had to work with an unproductive coworker.
  • Tell us about a time when you made a mistake. How did you fix it?
  • How would you deal with an irate customer?
  • How would you make a decision without the help of your supervisor?
  • Why do you want to work for United Airlines?
  • What do you know about United Airlines?
  • How do you feel about being away from family and friends?
  • What is your biggest weakness?
  • Tell me about a situation at work you wish you had handled better.



United Airlines desires employees who are diverse and globally-minded. United Airlines offers employees exciting perks like travel and career development. With the many perks that United Airlines offers, careers at this company are highly competitive and only the best can succeed.  Job seekers should prepare themselves for United Airlines’ pre-employment screening. To succeed in the recruitment process, you should begin with a strong application that shows how your past experiences and career objectives match the job description.  You should also be sure to do well at tests by practicing sample questions. Finally, practice the potential interview questions and research United Airlines to illustrate your interest in the position to employers who interview you.