Sutherland Global Services Assessment Test, Recruitment Process & Interviews Online Preparation – 2024

What Is Sutherland Global Services?

Sutherland Global Services is a digital technology transformation company that builds custom solutions for its clients. The company was founded in 1986 and is currently headquartered in Rochester, New York State. Sutherland has over 10,000 employees worldwide and has a presence in more than 140 countries.

Sutherland strives to create the best human experience possible for its customers. They leverage artificial intelligence, machine learning, cognitive technology, and automation to create a human-centered, digitally engineered experience.

The company serves clients in a variety of areas, including:

• Banking and financial services
• Technology
• Insurance
• Retail
• Consumer packaged goods
• Travel and transportation
• Communications, media, and entertainment
• Healthcare
• Hospitality and logistics
• Mortgage services

Working at Sutherland Global Services

Sutherland Global Services is looking for job seekers who want to enhance human experiences with the technologies we surround ourselves with daily. There are open positions in all business sectors, from administration to engineering.

Employees at Sutherland Global enjoy several benefits, including:

• Competitive pay
• Pay raises
• Employees allowance
• Social security
• Health insurance
• Paid vacation
• Food vouchers
• Work-life balance
• Perks and bonuses

In addition to these benefits, Sutherland Global has a solid commitment to diversity and inclusion. They believe that diverse perspectives drive innovation and foster an environment of acceptance and collaboration.

What is the Hiring Process at Sutherland?

Sutherland Online Application

To begin the Sutherland Global hiring process, you must submit an online application through their careers portal. You will create a candidate profile and enter your basic demographic and contact information. Then you will enter your previous work and education experience and upload a recent resume.

You will want to ensure that the resume you upload is free of errors and typos and that it is a maximum of two pages. This is the hiring manager’s first impression of you, so you will want it to be as professional and representative of you and your skill set as possible.

After you create a candidate profile, you can search for and apply for open positions.

Sutherland Rochester Tests

If the hiring team feels you would be a good fit for the role, you will graduate to the next step of the recruitment process. You will take several psychometric and aptitude exams to confirm that you have the skills to perform the tasks required of the role and the ability to learn and think critically.

Here are a few exams that you should expect to take as part of the pre-employment process:

• Mathematical Reasoning Test – Sutherland uses the mathematical reasoning test to ensure that their candidates have a basic understanding of mathematical concepts and can perform fundamental calculations. The difficulty level of the mathematics on the test will vary depending on the role you seek. If your position is not math heavy, expect to see questions related to basic operations like addition and multiplication. You may also need to interpret data in tables, graphs, or data sets. Applicants for positions that require more advanced mathematical skills will have more complex questions related to the role.
• Verbal Reasoning Test – The verbal reasoning exam will assess your ability to read and understand written information. The test will provide a passage; you must read it and analyze the information to draw conclusions and answer questions about the text. These skills will be necessary for any position at Sutherland Global, so all candidates must do well on this exam.
• Abstract Reasoning Test – Applicants may also take an abstract reasoning exam assessing their ability to think logically and critically. You will receive a series of images or figures with an underlying pattern. You must identify that pattern and apply it to select the next image in the series.

eSkill is the main assessment provider for Sutherland.

Sutherland Skills-Based Assessments

In addition to the reasoning exams, applicants may be asked to take a skills-based assessment to prove their competency and ability in a specific area. The exact tests you will take will depend on the position you are applying for.

For example, if you are applying for a position as a software engineer, you may be asked to code something in a specific programming language. If you are applying for an administrative job, you may need to take a typing test or prove your competence in Microsoft Word.

If Sutherland is choosing to test you on a specific skill, it is because that skill is required for the position. Therefore, you likely already have the skill since you are qualified for the job.

While preparing for the hiring process, consider what specific abilities you may need to showcase and take some time to brush up on those skills.

Sutherland Customer Service Assessments

The majority of the roles at Sutherland are in some way client-facing. Therefore, customer service and interpersonal skills are vital for all candidates.

The customer service assessment test will examine these skills and several core competencies. These competencies are:

• Assertiveness
• Cooperativeness
• Customer focus
• Diplomacy
• Multitasking
• Patience
• Perspective
• Positive attitude
• Problem-solving
• Processing speed
• Quality service

The customer service exam comprises two main sections to assess these competencies: Personality Profiling and Scenario Section.

Personality Profiling

During the exam, the Sutherland hiring team assesses your soft skills, such as controlling emotions and handling criticism. Sutherland is looking for applicants that will work well with customers and be a good face for the company.

While answering the questions in this section, it is essential to remember that the customer’s needs come first. You should respond as if you were helping a real customer with an issue.

Scenario Section

The scenario section is similar to a situational judgement test (SJT). The exam will present simulated workplace scenarios that exhibit an issue you must respond to. The goal is to respond most efficiently. The hiring team is looking at how you would likely react in workplace situations that you may encounter in the role.

While it is essential to respond to these situations honestly, you must also keep in mind the goal and values of the company. Your reactions should be professional and customer focused.

Sutherland Interviews

The last component of the Sutherland Global recruitment process is the interview. You may encounter several discussions throughout the process, each with a different focus. At a minimum, you will likely participate in at least one phone interview and one in-person interview.

Phone Interview

You will probably have a phone interview towards the beginning of the hiring process. Sutherland will use this initial conversation to see if you are qualified for the position and if you would be a good candidate for the role.

This screening interview will only last about 30 minutes and will focus on your past experience and qualifications. They may also ask questions about your resume and cover letter, so be prepared to answer anything they ask.

In addition to your qualifications, they also assess your cultural fit with the company. For example, Sutherland is looking for candidates who are confident in their abilities and can take the initiative. Candidates who are timid in their responses and are not sure how their skills apply to the position will not do as well as confident candidates who come to the interview prepared.

Lastly, the interviewer will ask about your motivations for applying for the position. They want to know if you have done your homework on the company and that you have an idea of what you are applying for.

Do not be afraid to ask questions during the interview. You want to ensure that this role is a good fit for you and aligns with your needs and goals.

In-Person Interview

You will also have at least one in-person interview. This will focus more on your technical ability to perform the tasks required. They will not only ask about your past experience but will ask about what you have learned in those previous jobs. For example, they may ask about a time you faced a challenge and how you overcame it.

It is important to use concrete examples when responding to these questions. A great interview tip is to use the STAR method to formulate your responses:

• Describe the Situation
• Detail the Tasks that you needed to accomplish
• Explain the Actions you took to address the problem
• Share the Results of how you approached the situation.

How to Prepare for the Sutherland Test?

Sutherland is looking for qualified candidates capable of succeeding at their company. To prove that you are the best candidate for the position, you must do well on the various assessments you take during recruitment.

The best way to prepare for these assessments is to take online practice tests. Practice tests will provide sample questions similar to what you will encounter on the exam and solutions explaining how you should approach and solve each problem. There are practice tests for each exam you will encounter during the pre-employment process at Sutherland.

Candidates who take the time to prepare for the process and practice the tests will do better on the exams than those who do not. Therefore, using these resources to your advantage is important to get a high score on these exams and stand out from the competition.