Accor Psychometric Tests, Recruitment Process & Interviews Online Preparation [2025]

What Is Accor?

Accor is Europe’s largest hospitality company, with 39 hotel and resort brands worldwide, and 5,100 locations. Founded in France in 1963, Accor started out as Novotel, an innovative concept based on American motor lodges. Accor has continued to innovate since then, and currently offers a digital platform for ease of service. Accor brands range from economy to luxury, with one segment of the business focusing on digital hospitality and event coordinating. Its brands include Fairmont, Banyan Tree, Grand Mercure, Breakfree, Pullman, and Peppers among others.  With locations in 110 countries, Accor is headquartered in Issy-Les- Moulineaux.

With locations around the globe, Accor has a workforce of 223,370. Positions with Accor are numerous. Corporate careers in admin, business development, design, and finance are available along with careers within the hotels and resorts, like culinary, recreation, and room service. Accor takes a people-first perspective, which is reflected in the opportunities given to employees. It offers its employees health and retirement benefits that are in-line with the requirements of the country the employee is located in. There are also educational opportunities available, to encourage employee growth.

What Is Accor’s Hiring Process?

Starting a career with Accor involves a structured process designed to find the best fit for both the company and the candidate. Here’s an overview of the steps you can expect:

Job Search and Application

Begin by exploring opportunities on the Accor careers website or LinkedIn, where open positions across various brands are listed. Applying through the Accor site is recommended, as it allows you to submit your resume and cover letter directly, and track your application’s progress. You can also apply using your LinkedIn profile for convenience.

Initial Screening

If your application aligns with the job’s requirements, you’ll be contacted for an initial interview with a Human Resources representative. This interview, conducted by phone, video, or in person, will focus on your qualifications, experience, and how well you fit within Accor’s culture. The HR interview is an opportunity to clarify job expectations and discuss your background in more detail.

Accor’s Assessment Tests

Accor has very strict criteria for the employees they hire. The online assessments are a tool to help them see which applicants truly meet their expectations. The assessments measure for abilities that are necessary for problem-solving and working as part of a team. They also indicate which employees have the best capacity for learning and adapting quickly to a new role.

• Numerical Reasoning – This test shows how well you are able to work with numbers. You may be working with graphs or percentages, and the difficulty will vary based on the level of the position you have applied for. You will be given the numbers you will be working within a graph or table, and you will need to answer word problems using the numbers you have been given. This test is multiple-choice, and you will be working under a time limit.
• Verbal Reasoning – Communication is key in the hospitality industry. This assessment will help show how well you can communicate with other team members and customers. You will have short paragraphs to read followed by multiple-choice or true or false questions. This test is designed to show how well you are able to interpret written information and draw conclusions. This assessment will also have a time limit.
• Inductive/Logical Reasoning – This assessment shows how well you can think abstractly. This assessment is made up of sequences of shapes that change according to a pattern. You need to be able to determine the pattern to find the missing piece of the sequence. You will have a time limit and this test is multiple choice.
• SJT – Situational Judgment Tests are designed to evaluate how you would handle real-life work scenarios that you might encounter at Accor. These tests assess your problem-solving abilities, decision-making skills, and alignment with Accor’s core values. You will be presented with various scenarios related to workplace situations, such as dealing with a difficult customer or resolving a conflict between team members. For each scenario, you’ll choose the most appropriate response from several options.
  SJT Example Question: You are a team leader, and a customer has made a complaint about the service they received. You notice that one of your team members, who is usually reliable, handled the situation poorly due to a misunderstanding. What would you do?
• Personality Test – The Personality Test is designed to assess your traits, behaviors, and attitudes to determine how well you fit with Accor’s work environment and the specific role you’re applying for. It measures attributes such as teamwork, leadership, stress tolerance, and adaptability. You will answer a series of statements or questions about how you typically think, feel, and behave in various situations. The test is structured to reveal consistent patterns in your personality.
  Example Question: “I enjoy taking charge of projects when working in a team.”

SHL (CEB) is the most common test provider Accor uses.

Assessment Center (For Select Roles)

For certain roles, particularly in management, you might be invited to an assessment center. This is a comprehensive evaluation stage where you’ll engage in group discussions, role-playing exercises, presentations, and other activities that test your leadership, teamwork, and problem-solving skills. The assessment center allows Accor to observe how you perform in realistic job scenarios.

Final Interview with Management

Candidates who pass the earlier stages will be invited to a final interview with the hiring manager or a senior panel. This interview is more in-depth and will focus on behavioral questions, exploring how you’ve handled various situations in your past roles. Accor places a strong emphasis on cultural fit, so be prepared to discuss how your values align with the company’s.

Job Offer and Onboarding

If you successfully navigate the recruitment process, you’ll receive a formal job offer from Accor, including details about your role, compensation, and benefits. Once you accept the offer, the onboarding process begins, which includes orientation sessions, training programs, and support to help you integrate smoothly into your new role.

Accor’s Test Preparation Tips

Preparing for Accor’s assessment tests is crucial to showcasing your strengths and securing a role. Each test type—whether it’s Numerical Reasoning, Verbal Reasoning, Inductive/Logical Reasoning, Situational Judgment, or Personality Tests—requires a tailored approach.

For Numerical Reasoning, practice is key. Familiarize yourself with basic mathematical concepts such as percentages, ratios, and interpreting data from graphs and tables. Time management is critical, so work on solving problems quickly and accurately. Use online practice tests to build confidence and improve your speed.

Verbal Reasoning tests require strong reading comprehension skills. Focus on improving your ability to quickly digest information from written passages and draw logical conclusions. Practice by reading complex materials and answering questions under timed conditions to enhance both speed and accuracy.

When it comes to Inductive/Logical Reasoning, pattern recognition is essential. Train your brain by engaging in puzzles and logic games that require you to identify sequences and predict outcomes. Approach each problem systematically by breaking down the sequence and eliminating incorrect options.

For Situational Judgment Tests (SJT), understanding Accor’s values is vital. Review common workplace scenarios and think critically about how you would handle them in a way that aligns with the company’s priorities. Practice with scenario-based questions to refine your judgment and decision-making skills.

Finally, Personality Tests gauge your fit with the company culture. Reflect on your natural tendencies and how they align with the role you’re applying for. Be honest in your responses, but also mindful of how your answers portray the qualities Accor values, such as teamwork, adaptability, and leadership. Familiarizing yourself with sample personality questions can help you respond confidently.

Common Interview Questions at Accor

Drawing from discussions with former HR professionals and successful candidates at Accor, we’ve compiled a list of commonly asked interview questions to help you prepare effectively.

These questions are tailored to reflect Accor’s values and the competencies they seek in potential employees.

• “What do you know about Accor and its brands?”
  Demonstrate your knowledge of Accor’s diverse portfolio, including brands like Sofitel, Novotel, and Ibis, and how your skills align with their brand ethos. For example, you might mention Accor’s commitment to sustainability through initiatives like Planet 21 and how that resonates with your personal values.
• “Describe a time when you provided exceptional customer service in a way that would align with Accor’s standards.”
  Share a specific instance where you went above and beyond for a guest, highlighting your commitment to excellence. For instance, you could discuss how you anticipated a guest’s needs and provided a personalized experience that exceeded their expectations.
• “How would you handle conflicts within a team while working at Accor?”
  Discuss your approach to resolving disagreements, emphasizing communication and collaboration. You might illustrate this by describing a situation where you facilitated a constructive dialogue between team members to reach a consensus.
• “Tell us about a time you adapted to a significant change at work, and how that experience would help you at Accor.”
  Illustrate your flexibility and resilience in the face of change, a valuable trait in the dynamic hospitality industry. For example, you might discuss how you successfully navigated a departmental restructuring by quickly learning new systems and supporting your colleagues during the transition.
• “How would you prioritize tasks during a busy shift at an Accor property?”
  Explain your time management strategies and ability to maintain service quality under pressure. You could describe how you assess task urgency and importance, delegate when appropriate, and stay organized to ensure smooth operations.
• “Describe your experience with multicultural teams, especially in a setting similar to Accor’s international environment.”
  Highlight your ability to work effectively in diverse environments, reflecting Accor’s global presence. You might share an example of how you collaborated with colleagues from different cultural backgrounds to achieve a common goal, demonstrating cultural sensitivity and adaptability.
• “What steps would you take to ensure guest satisfaction according to Accor’s hospitality standards?”
  Detail your proactive measures to anticipate and meet guest needs, aligning with Accor’s customer-centric approach. For instance, you could discuss how you gather guest feedback and implement improvements to enhance their experience.

How to Prepare for Accor’s Interviews?

To succeed in your interview at Accor, it’s essential to approach the conversation strategically and with a clear understanding of the company’s culture. Accor emphasizes hospitality, respect, innovation, and integrity, so prepare examples from your experience that demonstrate how you embody these values. Show your knowledge of Accor’s global brand portfolio and explain how your background aligns with the specific brand you’re applying to. Expect behavioral and situational questions; structure your answers using the STAR method (Situation, Task, Action, Result) and prepare to discuss real examples of how you handled conflict, served customers, or adapted to change. Given Accor’s international environment, highlight any experiences working in multicultural teams and how you successfully communicated across cultures. Show flexibility and strong problem-solving abilities by describing how you have adapted quickly to new challenges in previous roles. Come prepared with thoughtful questions about Accor’s initiatives, such as sustainability programs or career development opportunities, to demonstrate your proactive mindset. Maintain professionalism at every stage: dress appropriately, arrive early, and show genuine enthusiasm for joining Accor. Finally, after the interview, send a personalized thank-you email to express your appreciation and reinforce your motivation for the role. Preparing thoroughly and aligning yourself with Accor’s expectations will greatly enhance your chances of success.

How to Prepare for Accor’s Assessments?

You will need to be on point for every step of the hiring process to prove to the Accor hiring team that you were meant to work there. This includes being ready for the online tests. Study for the tests, especially in areas in which you feel you may be weak, so you can attain scores that will keep you in the running. You can start by practicing solving math word problems. You can use online resources to help you prepare. Crosswords and word puzzles are helpful in practicing verbal reasoning, as well as reading non-fiction and answering follow-up questions you may find in a study guide. Inductive reasoning is a more difficult topic to prepare for, therefore, practice inductive reasoning test questions to improve these skills.

Practice working under timed conditions so you know how much time you have to devote to each question. Be prepared to make quick decisions if you are uncertain of an answer, instead of spending too much time on one question. An important aspect of the assessment tests is showing how well you are able to perform under pressure.