SYKES Assessment Tests, Hiring Process & Interviews Online Preparation – 2023
What Is SYKES?
Sykes Enterprises is a business outsourcing company located in Tampa, Florida. The company was founded in 1977 and was acquired by Sitel Group in 2021. Sykes is a global leader in customer experience products and solutions and works with clients in a variety of industries, including:
The company offers self-service content, social media, chat, email, and voice solutions for customers in over 40 languages and more than 23 countries globally.
Working at SYKES
Sykes is looking for applicants that want to become more skilled, inspired, and involved. They invest in their employees and provide development and training opportunities to support their workers’ overall success and engagement. Sykes strives to provide a fulfilling and friendly work environment for all employees.
Sykes offers several benefits to their employees, including:
- Paid time off
- Medical, dental, and vision insurance
- Prescription and pharmacy savings
- Life insurance and disability
- Weight-loss program
- 401k with employer match
- Financial wellness program
- Employee referral program
- Flexible work options
- Employee assistance program
- Shopping discounts and savings
- Tuition assistance
- Paid training
- Scholarships for employee’s children
To begin the recruitment process at Sykes, you must apply for a position. Sykes promotes open positions on their website, so you can easily find one that matches your career goals and skill set. Once you find a role you would like to apply for, you will upload a current resume, answer a few basic demographics questions, and provide your contact details.
You must tailor your resume to the position you are applying for. The best resumes that grab the attention of hiring managers will highlight how your skills and past experience are directly related to the job description.
You will also have a chance to upload a cover letter. Use this opportunity to further set yourself apart from other candidates by giving information not listed on your resume, such as why you are interested in a job at Sykes.
If the hiring manager feels you would be a good candidate for the position, you will graduate to the next step of the hiring process.
Sykes gives their candidates several aptitude and psychometric tests as part of the pre-employment process. This is done to assess your abilities and prove that you are competent to perform the tasks required for the role.
Here are a few tests that every candidate should be prepared to take:
- Logical Reasoning Test – Logical reasoning and critical thinking skills are vital to most roles in a professional setting. This particular exam will assess your ability to think logically by providing images and asking you to identify the pattern in the sequence. You will then have to find the following figure in the series or determine which picture does not belong. Not only does this exam assess your ability to think critically, but it also tests your attention to detail. Get a feel for this type of test by using some of these logic test examples.
- Verbal Reasoning Test – The verbal reasoning test will examine your ability to understand and interpret written language. You will need to read through a text passage and answer questions based on the provided information. Working with written information is essential in all positions at Sykes, so every applicant should be prepared to take some sort of verbal reasoning exam. To understand the types of questions that could be asked, check out some of these free verbal reasoning practice questions.
- Mathematical Reasoning Test – The mathematical reasoning exam will assess your knowledge of fundamental mathematical principles and your ability to quickly and efficiently perform basic calculations. While not all positions require extensive knowledge of advanced mathematics, most will require you to work with some form of data or perform basic math. You should be prepared to analyze data in tables, graphs, and charts, as well as perform calculations such as addition, multiplication, and fractions. Start practicing mathematical reasoning example questions here.
- Mechanical Aptitude Test – For those applying for a more technical role, you may have to take a mechanical reasoning test. This will assess your understanding of basic mechanical principles such as electricity, forces, motions, and levers. This test does not require extensive professional knowledge or trade experience.
- Pre-Employment Personality Test – All applicants can also expect to take a personality test. Sykes wants to ensure that all employees have the same values as the company and the personality characteristics to be successful in a professional environment. Therefore, you will likely take an exam that assesses factors such as agreeableness, leadership qualities, and communication skills. While there are no right or wrong answers on this exam, the hiring team is looking for individuals representing their company’s culture. Be sure to keep their values in mind and think about what their ideal candidate would do when responding to these questions.
- Situational Judgement Test – In addition to the personality exam, you will also take a situational judgement test (SJT). This exam will assess how you are likely to perform in workplace scenarios. The test will present a simulated work situation, and you must decide what response would be the most and least effective.
- Skills-Based Exams – Lastly, Sykes may ask you to take a skills-based exam to prove that you are competent in a specific skill or ability required for the position. For example, if you are working with numbers and spreadsheets a lot in your role, they may ask you to take a competency test in Microsoft Excel to ensure you are familiar with the program.
The most common test providers used by SYKES are Berke and eSkill.
Job seekers who do well on the various exams will be asked to participate in a few interviews to determine if you are the right candidate for the position.
The first interview will likely be a phone interview with a member of the human resources department. This will be to confirm your information, ensure you are qualified for the position, and assess your cultural fit with the company.
If you do well on the initial interview, you will be invited to participate in an in-person interview. This may be a one-to-one interview or a panel interview with several hiring team members. These questions will be behavior-based and will focus on your competencies and ability to perform the tasks required of the role.
How to Prepare for SYKES’ Assessment?
Sykes is looking for skilled individuals to help them serve their customers. The best way to prove that you would be the best candidate for the position is to do well on the various pre-employment assessments. The Sykes hiring team uses these exams as a screening tool. Therefore, if you do better than the other candidates on these tests, they will likely continue your interview process.
The best way to do well on these exams is to prepare. There are online resources such as practice tests and study guides that you can use to gain confidence in your abilities and receive tips on how to perform well on the exam.
Candidates who use these resources do better than those who do not. Therefore, taking advantage of these resources during your preparation process is crucial.