Alorica is a digital customer service experience partner headquartered in Irvine, California. The company was founded in 1999 and is the go-to partner choice from strategy to execution for companies worldwide. Alorica manages billions of customer interactions per year via phone, chats, social media, and other mediums.
The company is also the world’s largest minority-owned business process outsourcing company. It has more than 100,000 employees in over 18 countries, and its representatives collectively speak more than 30 languages to serve more than 250 clients.
In addition to serving its clients, Alorica is committed to creating connections within its teams and communities to empower people and foster a culture of inclusion. Some of the programs and initiatives that Alorica participates in include:
Making Lives Better with Alorica (MLBA): This program allows employees to raise money and distribute the funds to charities through donations, grants, and volunteering in whatever way they see fit.
Together for Inclusion, Diversity, and Equity (TIDE): This program encourages employees to celebrate differences and come together.
Corporate Social Responsibility: People, Planet, and Philanthropy are the three pillars that keep Alorica exceptionally responsible.
Women’s Initiative: Alorica provides a platform for women in the company to come together and share their journeys.
Working at Alorica
Alorica cares deeply about its employees and strives to foster an environment that promotes diversity and growth. Here are some of the benefits that Alorica employees enjoy:
Competitive salary
Bonuses
Growth opportunities
Medical and dental insurance
Tuition reimbursement
Flexible schedules
Retirement planning
Community partners
Discounts
Alorica academy
Culture committees
Employee recognition program
Employee spotlights
What Is Alorica’s Recruitment Process?
Online Application
Alorica is always looking for talented employees to help them serve their customers. You can find job openings on their website and search for positions that match your skills and career goals. Once you find an opportunity, you must fill out an online application.
This simple application will ask you for your contact details, past work experience, and educational history. You will also have the chance to upload a current resume and a cover letter.
The resume should be a maximum of two pages and should highlight specific skills and work experience related to the position you are applying for. The cover letter should give more information about you and details that the hiring manager will not find on your resume, such as why you want to work for Alorica.
Situational Judgement Test (SJT)
If the hiring team feels you would be a good candidate for the position, you will graduate to the assessment portion of the recruitment process. Alorica gives their candidates several pre-employment tests to ensure they have the skills necessary to perform well.
One of the most important tests is the situational judgement test (SJT). This test will present various workplace scenarios; you must decide the most effective and appropriate way to respond to the situation.
How you behave and react in this simulated scenario will give the hiring team a good idea of how you would act on the job. With this test, the hiring team assesses several personality characteristics and behavioral traits, such as how well you work under pressure and your problem-solving abilities.
It is essential to remember that Alorica is looking for employees who represent their company and work well with customers. Be sure to keep that in mind when responding to these questions.
Customer Service Assessment
In addition to the SJT, Alorica will ask you to take a customer service assessment. This test will assess your people skills and character traits typically associated with solid customer service skills, such as a calm demeanor, patience, and friendly attitude.
Because Alorica is a customer service company, all employees must have basic customer service skills and be able to interact with customers regardless of their role.
English Language Test
It is also vital for Alorica employees to understand the English language. Employees must be able to speak and write English at a basic level. This verbal test will ensure you have general language skills and may also test vocabulary in specific fields if required in your role.
Alorica Interview
The last stage of the hiring process at Alorica is the interview. There may be an initial screening interview to ensure that your resume is accurate and that your application has the correct information, but the primary interview will be behavior-based.
The Alorica hiring team wants to know if you have the experience they are looking for and can act in a manner that aligns with their values.
During this interview, they will likely ask you to give examples from your past work experience. For example, they may ask you to describe a time when you had to solve a problem for a demanding customer. Be prepared with a few good examples of common interview questions, so you are not caught off guard during the conversation.
How to Prepare for the Alorica Assessment?
Alorica is looking for candidates who can work well with their existing team and customers. To prove to the hiring team that you are the best candidate for the position, you must do well on the pre-employment assessments.
Online practice tests and study guides can help you prepare for each exam you will encounter during the Alorica hiring process. These tests will provide questions similar to what you will see on the actual exam and tips and tricks to use on the tests. You will also receive solutions to the sample questions to better understand how to approach similar questions on the test.
The candidates who use these resources during their preparation are more likely to do well on the exams and show the Alorica team that they are an excellent fit for the company.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.OkPrivacy policy
